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Perspectives taps into PropertyCasualty360.com's partners to provide leading insights on pressing topics shaping the industry. This podcast will feature new analysis on the technology, regulations and best practices that help P&C professionals guide their customers through all facets of the insurance, claims and risk management process.

  1. All Episodes
  2. Closing the Loop After a Fire

Closing the Loop After a Fire

Sep 9, 2024

Fire and smoke events can be one of the more stressful moments for a policyholder. This podcast looks at some key ways to make them whole again.

Fire and smoke incidents create complex challenges and potential delays in the claims process for insurance companies. Bill Gordon, regional business coach at 1-800 WATER DAMAGE, and Tim Singnysane, director of operations at 1-800 WATER DAMAGE, share best practices for improving claims efficiency, identifying hidden damages earlier, and improving customer satisfaction and retention. 

In this podcast, you’ll learn:

  • How specialized expertise can prevent claims slowdowns and address hidden damages.

  • Best practices for capturing accurate damage information and improving claims efficiency.

  • The benefits of partnering with experienced restoration professionals to support customer satisfaction and retention.